Terms of Service

1Who these terms are between

These terms are the agreement between you and the operator of combobulating (we, us) for the rental of a server with Claude Code installed on it (the service). They apply from the moment you create an account or rent a server, whichever happens first.

Two other documents are part of this agreement and you should read them: the Acceptable Use Policy, which says what you may not run on the server, and the Privacy Policy, which says what we do and do not do with data. Where we process personal data on your behalf, the Data Processing Agreement is part of it too.

2What the service is

We rent you a virtual server, or on the Mini plan a container of your own on a server that other Mini customers share, hosted by our infrastructure provider, with Claude Code installed, configured and kept up to date, so that agents you set up can run around the clock. Depending on the plan you choose, the service also includes automation recipes, automatic backups and support. The current plans and prices are on the pricing page.

What the service is not:

• It is not an Anthropic product, and we are not Anthropic, nor a reseller or agent of theirs.
• It does not include access to Claude or to any other model. You bring your own Anthropic account and pay Anthropic directly for what your agents use. See clause 5.
• It is not a managed service for your agents. We look after the machine and the installation; what runs on it, and what it does, is yours.
• It is not advice. Anything a model produces on your server is output, not professional, legal, tax, medical or financial advice, and you are responsible for checking it before you act on it.

The written cases published on this site are free to read and are marketing, not part of the service. Nothing in them is a promise about what your own agents will do.

3Early access

The service is new and we say so plainly. During early access:

• There is no service level and no uptime guarantee. We aim to keep the servers up and we do not promise a figure.
• Features can be added, changed or withdrawn. If a change removes something you were paying for, you may cancel under clause 10 and we will refund the unused part of anything paid in advance.
• Support is by email, in business hours, in the language the site is in.

4Who may rent a server

You may use the service if you are at least 18 years old and able to enter a contract, and if you are not in one of the situations set out in the sanctions and export control section of the Acceptable Use Policy. That section is a condition of the agreement, not a formality: in short, we cannot contract with legal entities established in Russia or Belarus, we cannot serve users in comprehensively sanctioned countries and territories, and we cannot deal with a person on an EU or UK sanctions list.

If you rent a server on behalf of a company, you confirm you may bind it, and you in these terms means that company.

You are responsible for keeping the details on your account accurate, and for telling us if anything changes that affects clause 4.

5Your Anthropic account

The service requires your own Anthropic account. You connect it to the server; we never see, hold or use your API key or your login, we never resell Anthropic capacity, and we add no markup to what you spend.

That means:

• Your use of Claude is governed by your agreement with Anthropic, including their Usage Policy and the terms your account is under. You must comply with them, and so must everyone you let use your server.
• Everything Anthropic bills you is yours to pay. An agent that loops, retries or otherwise burns through your budget is your cost, not ours, and clause 16 says the same thing in the language of liability.
• If Anthropic suspends or closes your account, or changes their terms, prices or models in a way that stops your agents working, that is between you and them. The server keeps running and the rental keeps being charged until you cancel it.

Technically the machine is yours to use as you like and other tools will run on it. We build, test and support the service around Anthropic, so anything else you install on it is unsupported and you keep the pieces.

6Your agents, your content, your responsibility

You control the server. What you install on it, what you point it at, what data you put on it and what your agents do is yours, and you are responsible for all of it, including when an agent acts without you watching. An agent acting on your instructions is you acting.

In particular you are responsible for:

• Having the right to hold and process any personal data your agents touch, and for having a lawful basis to do so. See clause 4 of the Privacy Policy on our role.
• What your agents send, publish, buy, sign or delete on your behalf.
• Keeping the software you install patched, and keeping your own credentials safe.
• Anyone you give access to the server. You must hold them to these terms and to the Acceptable Use Policy, and their breach is your breach.

7Acceptable use

The Acceptable Use Policy is part of this agreement. It mirrors the rules our infrastructure provider sets, so that what they forbid us, we forbid you, and it adds the rules that come with running AI agents. Breaking it is a serious breach and lets us end this agreement immediately under clause 11.

8Your data, and the few cases where we look at it

Because we run the machine, we hold administrative access to it, and honesty about that matters more than a promise that sounds absolute. We use it to provide the service, which means: provisioning the server, installing and updating Claude Code, restoring a backup or fixing a fault, and only to the extent the work needs. Where we can do that work without looking at your content, we do.

When a person from our team looks at your content

Only in these four cases, and in each of them only as far as that case needs.

• You ask us to. Where you ask us for help with something specific, we look at what you point us at and nothing else.
• You share a project with us. On plans that include it, the Projects tab of your dashboard lets you give our team access to a folder on your server, and you choose there what we may do with it. We read that folder, and change it only in the way you chose, for as long as the setting is on. It covers that folder and not the rest of the machine, and you can narrow or withdraw it at any time.
• We have a specific reason to suspect a security incident. If we have reasonable grounds to believe that your server has been compromised, is being used to harm others, or is being used in breach of clause 7 or the Acceptable Use Policy, we may examine it to confirm the problem and contain it. This is never routine or speculative: it starts from a concrete signal, such as an abuse report, a notice from our infrastructure provider or activity that points at your machine. We look at logs, processes, network activity and configuration first, and at your content only where the incident cannot be understood or stopped without it. Afterwards we tell you what we examined, what we found and what we did, unless telling you would let the harm continue or the law does not allow it.
• The law requires it. We give access to or disclose your data only where we are legally obliged to by a court order or a binding request from a competent law enforcement or regulatory authority in the United Kingdom or the European Union. A request from anywhere else has to reach us through a UK or EU court or authority. We check that each request is valid, give no more than it requires, and challenge one that goes further than the law allows. Where we are allowed to tell you before we act, we do, so that you can object.

The management account on your server

Your server carries a second account belonging to us, alongside your own. It is how the work in this section is actually done: setting the machine up, keeping Claude Code updated, restoring a backup, and looking into a fault or a report of abuse. It signs in with a key and has no password, so there is nothing on it for anyone to guess.

Almost everything it does is automated, on a schedule or in response to something going wrong. A person from our team looks at what is on your server only in the four cases listed above. We keep a record of when the account was used and why, and you can ask us for the part of it that concerns your server.

It is a separate account rather than a shared one so that the two of us are told apart. Every time we sign in or run a command it is recorded on your machine under our own name, which means you can see exactly what we did, and it can never be confused with something you did. Your server has a file next to the account explaining all of this, and how to read that record for yourself.

On a Mini

A Mini carries no management account. It is a container on a server of ours, and we reach it from that server instead, for the same work, under the same four cases and with the same record of when and why. Nothing done inside the container can remove that access, and the Acceptable Use Policy says so too. The browser terminal reaches a Mini through that server as well: the encrypted connection from your browser ends there, and the last step into your container runs inside it.

None of this changes what our infrastructure provider can technically see as the operator of the physical hardware, or what Anthropic receives when your agents call their models under your own account. The Privacy Policy names everyone in the chain.

9Fees, billing and tax

• Prices are shown on the pricing page in euro to customers in Europe and in US dollars elsewhere. An account pays in the currency of its first payment.
• Every price shown is the full price. Where VAT or a similar tax is due, it is included in that price and not added to it. A business in the European Union that gives a valid VAT number at checkout is charged no VAT, pays the same price, and accounts for the VAT itself.
• A monthly plan is billed in advance for each month; an annual plan is billed in advance for the year. The rental runs from the day you place the order, whether or not you have asked us for the server yet, because the plan is what you buy and the machine is what you ask for with it. Clause 10 says how asking works.
• Payments are handled by Stripe. We never see or store your card details.
• We may change prices with 30 days notice by email. A change takes effect at your next renewal, and if you do not want it you can cancel before then.
• If a payment fails we will tell you and may suspend the server until it is settled. A server suspended for non payment for more than 14 days may be deleted along with what is on it.
• Except where clause 3, 9A, 10 or 11 says otherwise, fees already paid are not refundable, and we do not refund part months.

9AWork moved onto AI, paid for by the result

This clause is for our offer to move one person's work onto AI agents with them, paid for by the result: the Hand 80% of your work to AI page, and wherever else the site calls it your first agent paid for the result. These terms apply to you from the moment you book its first session, and where they differ from this clause, this clause wins.

• The target is the one in the contract. After the first session we agree with you in writing which work moves onto AI, the target it has to reach and the term to reach it in. Whether we succeeded is measured against that target and nothing else.
• If no contract is agreed after the first session because we decide the work does not fit this offer, your upfront payment comes back in full, to the card it was paid from. If you decide not to go on, the upfront payment pays for the first session and is not refunded.
• Two payments, in euro wherever you are, at the prices on that page when you book. The upfront payment is charged by card when you book the first session. The result payment is due only once the target is met: we count with you the hours the work took before and after, for the same results, and invoice it when the count shows the target reached.
• If the target is not met by the end of the term through no fault of yours, your upfront payment comes back in full, to the card it was paid from, and the result payment is not due. No fault of yours means you came to the sessions, gave us access to the tools the work is done in, and did what we agreed between sessions. If the target is missed because one of those did not happen, the upfront payment is not refunded.
• You can move or cancel the first session from your booking page up to two hours before it starts, and cancelling refunds the upfront payment in full.
• The refund is of the upfront payment and nothing else. A server you rent from us is paid for under clause 9 like any other, and what you pay Anthropic is between you and them (clause 5).

10Cancelling, and your right to change your mind

You can cancel at any time. A monthly plan ends at the end of the month you have paid for; an annual plan ends at the end of the year you have paid for. There is no notice period and no cancellation fee.

Paying does not stand a server up. Ordering a plan activates the plan; the machine itself is set up when you ask for it, with the button on your dashboard, and not before. So you decide when the service starts, and you can pay today and ask for the server next week.

Consumers in the EU and the UK have 14 days from the day the contract is made to withdraw from it, without giving a reason. Setting a server up is a service begun, which is why that button is your express request that we start straight away, and by pressing it you acknowledge that once the service has been fully performed you lose the right to withdraw. Until you press it the 14 days are running and untouched, and if you would rather keep all of them, do not press it: write to us instead and we will hold the machine until they have passed. If you withdraw after we started at your request, you pay for the part you used and we refund the rest.

11Ending the agreement

We can end this agreement immediately, without notice and with no refund, if you break the Acceptable Use Policy, if you use the service unlawfully, if clause 4 stops being true of you, or if you do not pay. Where a breach can be put right and doing so is safe, we will normally ask you to put it right first, and where it cannot, we will not.

Either of us can end this agreement for any other reason, with one month's notice, in writing by email. If we are the ones ending it this way, we refund the unused part of anything you have paid in advance.

When the agreement ends we stop the server. We keep it, and what is on it, for 14 days so that you can take your data out, and after that we destroy it. Take what you need out before then, because after that we cannot get it back. If we ended the agreement immediately for a serious breach, or the law requires it, we may destroy it sooner.

12Suspension

We may suspend a server, in whole or in part and without notice where the situation calls for it, if we reasonably believe it is being used in a way that breaks the Acceptable Use Policy or the law, if it is attacking or harming someone else, if our infrastructure provider requires it, or if it threatens the stability or security of the platform. We will tell you why as soon as we can, and we will lift the suspension as soon as the reason for it is gone.

13Availability, maintenance and backups

We do maintenance, and sometimes it means downtime. Where we can plan it, we will tell you beforehand. Where a security fix cannot wait, we apply it and tell you after.

Backups are your responsibility unless your plan says otherwise. The Basic and PRO plans include automatic daily backups; Start and Mini do not. Even where backups are included we do not promise they will be complete or restorable, and you should keep your own copy of anything you cannot afford to lose. Clause 16 limits what we owe you if data is lost.

14Cases you send us

If you offer us a written case about an agent you have run, this clause applies to it and the rest of this agreement carries on as normal.

• The case stays yours. You give us a worldwide, royalty free, non exclusive licence to edit it, translate it, illustrate it, publish it on this site and quote it in our own marketing, with your name on it as author unless you ask otherwise.
• You confirm it is yours to give, that publishing it breaks no confidentiality obligation and no employer policy, and that you have removed anything confidential, personal or secret, including credentials, customer names and anything covered by an NDA.
• We may decline a case, ask for changes, or take a published one down. We may also stop publishing a case at your request, though we cannot unpublish what has already been copied elsewhere.
• Material you upload is put through an automated pipeline that uses a language model to check, structure and translate it. The Privacy Policy says who processes it.
• Nothing in this clause obliges us to pay you, and nothing in it stops us agreeing separately that we will.

15Intellectual property

This site, its design, its text, our automation recipes and the configuration we ship on the server are ours or our licensors'. You get the right to use them for as long as you rent a server, for your own business, and nothing more. You may not resell, sublicense or redistribute the recipes or the configuration as a product of your own.

Everything you put on the server, and everything your agents produce there, is yours. We claim no right over it. Third party software on the machine, including Claude Code, is licensed by whoever publishes it, on their terms.

16Liability

Nothing in this agreement excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, for fraud, for intent and gross negligence, and under mandatory product liability or consumer law. Subject to that:

• Our total liability to you, for everything arising in any twelve month period, is limited to the greater of 100 EUR and the fees you paid us in the three months before the event that caused the claim.
• We are not liable for indirect or consequential loss, for lost profit, revenue, business, goodwill or anticipated savings, or for the cost of getting a substitute service.
• We are not liable for anything your agents do, for the output of any model, for decisions taken on the strength of that output, or for what it costs you. That includes spend on your Anthropic account, whatever caused it.
• We are not liable for loss or corruption of data beyond restoring the most recent backup we hold where your plan includes backups, and not at all where it does not.
• We are not liable for failures of third parties outside our control, including your Anthropic account, or for downtime caused by our infrastructure provider, nor for anything caused by events beyond our reasonable control.

The service is provided as it is. To the extent the law allows, we give no warranty that it will be uninterrupted, error free or fit for a particular purpose.

17Indemnity

If someone brings a claim against us because of what you or your agents did on the server, because of content you put there or sent us, or because you broke these terms or the Acceptable Use Policy, you will cover our reasonable losses, damages and legal costs. This does not apply where the claim is our fault, and it does not apply to you where you are a consumer beyond what the law allows.

18Changes to these terms

We may change these terms. We will publish the new version here with a new date and, if the change matters to you, tell you by email at least 30 days beforehand. If you do not accept it, cancel before it takes effect; carrying on using the service after that is acceptance. A change we make to comply with the law can take effect sooner where it has to.

19Law, disputes and notices

This agreement is governed by English law, and the courts of England and Wales have jurisdiction over any dispute arising out of it. Nothing in this clause takes away a mandatory right you have under the law of the country you live in, or the right to bring proceedings in the courts there if you are a consumer.

Notices to us go to hello (at) combobulating (dot) ai. Notices to you go to the email address on your account, so keep it current. We are not obliged to use an alternative dispute resolution body, and where an EU consumer platform is available for online disputes you may use it.

20The rest

• If a clause turns out to be unenforceable, the rest of the agreement stands.
• Not enforcing something once does not mean giving it up.
• You may not transfer this agreement without our consent. We may transfer it to the company that is incorporated to operate the service, or to a buyer of the business, and will tell you if we do.
• These documents, together with the plan you bought and, for the offer in clause 9A, the contract that sets its target, are the whole agreement between us on this subject.
• There are no third party beneficiaries.